HB1453 Engrossed LRB098 07060 JLS 37119 b
1		AN ACT concerning regulation.
2		Be it enacted by the People of the State of Illinois,
3		represented in the General Assembly:
4		Section 5. The Public Utilities Act is amended by changing
5		Section 19-112 as follows:
6		(220 ILCS 5/19-112)
7		Sec. 19-112. Managerial resources.
8		(a) An alternative gas supplier must maintain sufficient
9		managerial resources and abilities to provide the service for
10		which it has a certificate of service authority. In determining
11		the level of managerial resources and abilities that the
12		alternative gas supplier must demonstrate, the Commission
13		shall consider, in addition to the requirements in Section
14		19-110(e)(1), the following:
15		(1) complaints to the Commission by consumers
16		regarding the alternative gas supplier, including those
17		that reflect on the alternative gas supplier's ability to
18		properly manage solicitation and authorization; and
19		(2) the alternative gas supplier's involvement in the
20		Commission's consumer complaint process, including the
21		resources the alternative gas supplier dedicates to the
22		process and the alternative gas supplier's ability to
23		manage the issues raised by complaints, and the resolutions

HB1453 Engrossed - 2 - LRB098 07060 JLS 37119 b
1		of the complaints; and .
2		(3) the availability of the alternative gas supplier's
3		customer services department to customers by either a
4		toll-free phone number or the internet and the publication
5		of the hours that the toll-free or internet access is
6		available.
7		(b) The provisions of this Section shall apply only to
8		alternative gas suppliers serving or seeking to serve
9		residential or small commercial customers and only to the
10		extent such alternative gas suppliers provide services to
11		residential or small commercial customers, unless otherwise
12		noted.
13		(Source: P.A. 95-1051, eff. 4-10-09; 96-1000, eff. 7-2-10.)
14		Section 99. Effective date. This Act takes effect upon
15		becoming law.